Free Domestic Delivery for orders above MYR 150
We ship on every Tuesday and Friday between the hours of 9am-5pm +8.00 gmt, with the exception of Malaysia Public holidays.
For holiday season, Christmas, New Year, Valentine's Day Etc. We will take more time to fulfil the parcel. Hope you understand it's a small scale business, a team of 2-4 person to gift wrapped hundreds of parcel a day. We will try our best to ship out asap.
We will always ship all the items in one parcel ( ready stock & pre-order items ) If you are urgent, please contact our support for further arrangement. If you need the ready stock items to be shipped first, you will have to bare the additional postage fees.
Tracking code will be provided for all orders. In the event that multiple orders are placed with the same shipping destination on the same account, orders will be combined with one tracking code unless otherwise requested.
Tracking ID Information
Please allow at least 1 business days after your order is shipped for the tracking information to appear online. If the tracking information does not update online, and the expected delivery date has passed, please contact us at [email protected] so that we can assist you further.
Please also note that the shipping fee is not refundable in the event of wrong information of delivery placed by customers.
Shipping Fees & Estimated Time Delivery
We ship all orders globally via Standard Shipping - Flexipack International by Pos Malaysia & Express shipping ( Fedex / DHL ) For orders under MYR 250, there is a flat rate delivery charge. Please refer to the table below for charges and delivery times.
|Destination||Standard (MYR)||Express (MYR)|
|Malaysia||10 (1-3 days)|
|Singapore||20 (3-7 days)||45 (1-2 days)|
|Hong Kong & Taiwan||30 (7–14 days)||60 (3-5 days)|
|Korea & Japan||40 (7-14 days)||70 (3-5 days)|
|South East Asia||20 (3-7 days)||-|
|Australia||40 (10-21 days)||100 (3-5 days)|
|Canada||40 (14-21 days)||120 (5-7 days)|
|United States||40 (10-21 days)||100 (4-7 days)|
|United Kingdom||40 (10-21 days)||100 (3-5 days)|
|Europe||40 (7-14 days)||-|
|Other Countries||40 (7-14 days)||-|
Please note that delivery times commence from the date of dispatch. The day as we mention above, is the business day (not include weekend and public holiday).
Take a note that we cannot be responsible for any delays caused by destination customs clearance processes, especially during busy period and season.
Tax and Duties
If you are located in Malaysia & Singapore, we will ensure the parcel to be successfully delivered. We cooperate with Pos Laju as our shipping partner and we never lost any single parcel, or damaged it in transit. If the parcel lost, we will immediately resend a new parcel to your door place once you inform us. We will cover your duties and taxes too.
For standard shipping ( International ) we will shipped your parcel as a gift to prevent unknown custom charges & duties that have to bare by you to receive the parcel.
We cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.
Unfortunately, we cannot be held responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.